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Engaging Government Employees by Robert J. Lavigna

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CHAPTER 10

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Step 4: Taking Action to Improve Employee Engagement

Before this book, I’d written a series of articles on employee engagement, including one subtitled “Free Pizza and Coke on a Friday Afternoon Is Not an Engagement Strategy.”1

My point was that an agency truly committed to improving engagement needs to take real and sustained action to improve engagement. This means going beyond just conducting an employee survey, which is merely the starting point to improve engagement. We can’t improve individual or organizational performance with surveys and data unless we use the results wisely. The city of Minneapolis analyzed survey results, and, according to Charles Bernardy, city HR manager, in the departments where action was ...

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