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Engaging Government Employees by Robert J. Lavigna

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CHAPTER 11

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Step 5: Sustaining Higher Levels of Engagement

Improving employee engagement should make intuitive sense to managers, particularly in today’s government environment, where they face intense pressure to perform more efficiently and effectively.

However, maintaining and improving employee engagement requires a systematic approach and a long-term commitment. Taking action on employee-engagement survey results can produce some solutions that work and others that don’t. Creating permanent change requires assessing what worked and what didn’t by measuring, analyzing, and communicating the impacts of these actions. Specific areas of focus should include the following:

• Which solutions improved engagement with acceptable investments ...

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