CHAPTER 13

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The Role of Human Resources

As I’ve tried to emphasize, measuring and improving employee engagement in government is not “HR stuff.” Instead, employee engagement should be a fundamental responsibility of the entire organization, including leaders, managers, supervisors, and rank-and-file employees.

But as an HR guy myself, I would be remiss if this book didn’t also address the role of human resources in helping government jurisdictions and agencies achieve higher levels of employee engagement.

Helping the jurisdiction/agency improve employee engagement is an opportunity for HR to make a highly visible and highly significant impact. Human resources departments often complain about not having a “seat at the table” where ...

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