Many factors contribute to the success of an organization’s survey program. Relevance of the survey content to the organization’s strategy, a survey design best suited to the purpose of the survey, and high-quality survey administration and data reporting are all necessary for maximum impact. Reviews of survey results often raise as many questions as the survey itself. What is driving this result? Are we seeing this pattern across multiple locations or divisions, or is it limited to a segment of the company? What is going on with at-risk employee groups? What does the survey tell us about our progress in cultural transformation? Or, simply, what does it all mean?

Results from well-designed and timely surveys almost ...

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