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Engaging the Workplace: Using Surveys to Spark Change by Sarah R. Johnson

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10

FINAL THOUGHTS

Within any organization, you’ll face many, many opinions about the best uses of employee surveys and their value to an organization. Some leaders (and employees for that matter) view surveys with great suspicion, not understanding how they can be used to help organizations become more productive or effective. They may believe that surveys do not accurately represent how employees think and feel about the company. They may tell you, “Only the unhappy employees respond to surveys” or, paradoxically, “Only happy employees take the survey.” Neither is 100 percent true, of course. Employees may believe that their time participating in the survey is wasted, because leaders will pay attention to only the good news and ignore the bad. ...

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