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Architecture for designing support systems

Abstract

The shift of complex engineering products manufacture to service-oriented business environment has triggered businesses to adopt new business models. For example, internet-based trading such as eBay and online shops have been developed to service customers anywhere in the world. New business models do not just mean new business processes. They can include new products and new types of customers or markets. The concept of product-service system (PSS) was initially developed around the optimisation of sustainability criteria to operations, maintenance, and environmental related issues around the product. It is obvious that there are commercial benefits for companies to move into continuous services ...

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