AUTHOR

Dennis E. Coates, Ph. D.

Performance Support Systems, Inc.

435 Paradise Hills

New Braunfels, TX 78132

Tel: 830.907.3000

Email: denny@train-to-ingrain.com

Dr. Coates is CEO and co-founder of Performance Support Systems. He is the author of 20/20 Insight GOLD, a customizable multi-source performance feedback and survey technology. He has served on the faculties of the United States Military Academy, the Armed Forces Staff College, the College of William and Mary, and Thomas Nelson Community College, and as an adjunct instructor at the Center for Creative Leadership. He is the author of numerous articles on leadership, management, and training.

Infoline Associate Editor

Justin Brusino

Copy Editor

Ann Bruen

Production Design

Kathleen Schaner ...

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