Appendix E—Behavioral Competencies

Companies interesting in stimulating learning and growth among employees will be interested in this list of behavioral competencies for employees and managers.

For Employees

Communicates Effectively

  1. Listens to others in a patient, empathetic, and nonjudgmental way; acknowledges their ideas in a respectful manner; questions appropriately.

  2. Is straightforward and direct; behavior is consistent with words.

  3. Discusses concerns and conflict directly and constructively.

  4. Communicates in a timely fashion.

Promotes Teamwork

  1. Networks with other employees within and outside of one’s area; makes internal referrals to connect people with each other.

  2. Readily volunteers to be on teams.

  3. Is a participating ...

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