O'Reilly logo

Enterprise Agility by Sunil Mundra

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Enablers to the effectiveness of agility

The following factors related to customers are key enablers that can enhance the effectiveness of enterprise agility.

The "customer-first" culture

As discussed earlier, many enterprises have an explicitly stated policy of "customer first," that is, customer satisfaction being the highest priority. However, often these best intentions largely remain only on paper. Creating a customer-first culture is an imperative for the business to have the agility to retain its customers.

A necessary, but not sufficient, condition, which directly has an impact on customer satisfaction, is happy employees, that is, employees who derive their satisfaction and fulfillment through making customers happy. Southwest Airlines is ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required