June 2018
Intermediate to advanced
490 pages
10h 25m
English
Content preview from Enterprise AgilityBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Enablers to the effectiveness of agility
The following factors related to customers are key enablers that can enhance the effectiveness of enterprise agility.
The "customer-first" culture
As discussed earlier, many enterprises have an explicitly stated policy of "customer first," that is, customer satisfaction being the highest priority. However, often these best intentions largely remain only on paper. Creating a customer-first culture is an imperative for the business to have the agility to retain its customers.
A necessary, but not sufficient, condition, which directly has an impact on customer satisfaction, is happy employees, that is, employees who derive their satisfaction and fulfillment through making customers happy. Southwest Airlines is ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.