June 2018
Intermediate to advanced
490 pages
10h 25m
English
The following factors related to customers are key enablers that can enhance the effectiveness of enterprise agility.
As discussed earlier, many enterprises have an explicitly stated policy of "customer first," that is, customer satisfaction being the highest priority. However, often these best intentions largely remain only on paper. Creating a customer-first culture is an imperative for the business to have the agility to retain its customers.
A necessary, but not sufficient, condition, which directly has an impact on customer satisfaction, is happy employees, that is, employees who derive their satisfaction and fulfillment through making customers happy. Southwest Airlines is ...