Chapter Thirteen. Process-Driven Integration
Executive Overview
Businesses have been focused on process improvement to improve operational efficiency since the era of business process reengineering (BPR). However, BPR failed in many organizations because the supporting information systems did not allow changes without significant rework. Process integration was born out of a need to allow business processes to be quickly automated and adjusted. Furthermore, it has expanded to allow for processes to be managed and monitored in real time providing a feedback loop to business management. Management dashboards provide graphical views of critical business processes, events, and key performance indicators, and are updated in real time.
Process integration ...
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