Enterprise Knowledge Management

CONTENTS

PREFACE

1INTRODUCTION

1.1 Data Quality Horror Stories

1.2 Knowledge Management and Data Quality

1.3 Reasons for Caring About Data Quality

1.4 Knowledge Management and Business Rules

1.5 Structure of This Book

2WHO OWNS INFORMATION?

2.1 The Information Factory

2.2 Complicating Notions

2.3 Responsibilities of Ownership

2.4 Ownership Paradigms

2.5 Centralization, Decentralization, and Data Ownership Policies

2.6 Ownership and Data Quality

2.7 Summary

3DATA QUALITY IN PRACTICE

3.1 Data Quality Defined: Fitness for Use

3.2 The Data Quality Improvement Program

3.3 Data Quality and Operations

3.4 Data Quality and Databases

3.5 Data Quality and the Data Warehouse

3.6 Data Mining

3.7 Data Quality and Electronic Data Interchange

3.8 Data Quality ...