Messaging and Groupware
Groupware is one of the most important communication vehicles in the modern enterprise. Tracking what people are doing in shared calendars, and whom your organization does business with in shared contacts, and communicating with them all via e-mail are requirements today for any large organization. In fact, it goes a step further in that you need to extend the same functionality you have at the desktop onto mobile devices, including, of course, the iPad, iPhone, and iPod Touch.
For the purpose of this chapter, we will include messaging solutions as part of the overall groupware ecosystem. We do so because every conversation about shared contacts and calendars includes e-mail. Some even include instant messaging ...