April 2011
Intermediate to advanced
504 pages
14h 25m
English
Business travel and formal classroom training are two activities often eliminated by IT organizations working with reduced operating budgets. In an age where IT is relied upon almost as a utility, web collaboration and videoconferencing are making the argument for mandatory travel much more difficult, as they have proven to be a highly effective means of managing customer interactions. Completely eliminating formal classroom training, on the other hand, is a questionable decision in an industry where “knowledge is power” because a lack of learning opportunities affects employee morale and consequently their efficiency as they fall behind in their ...
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