Appendix B

Articles and Cases

When the work on this text book started, it was thought that the Indian scenario would be very different from the western scenario. After conducting multiple surveys, visiting many companies and interviewing many people, it soon became clear that the difference is not significant if at all it is there. RetailS has been used as the company throughout the book. Here is a list of cases that are widely used for class discussions.

  1. Thomas H. Davenport, ‘Putting the Enterprise into the Enterprise System’, in Harvard Business Review, July-August, 1998.

    This article is now available in public domain. You can download it from the following URL: http://members.home.nl/c.schalkx/Papers\%20ARP/Davenport\%20(1998).pdf

    The article ...

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