Chapter 10

ERP and Related Technologies

LEARNING OBJECTIVES

After reading this chapter, you will be able to understand:

  • Electronic Data Interchange (EDI)
  • Supply Chain Management (SCM)
  • Customer Relationship Management (CRM)
  • Data warehouse
  • Data mining
10.1  INTRODUCTION

ERP integrates business of an organization through a centralized database. The organizational data and transaction data are stored in the database. This data is a rich source of information. There are many software tools that would process the data and discover useful patterns. These techniques are referred to as data mining. The data from an ERP system may not be directly usable by data mining tools. The data may have to be pre-processed and made ready for data mining. A data ...

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