As previously discussed, the business operating model (BOM) establishes the organizational sense of purpose, i.e., its raison d’être. This sense of purpose can be realized through a set of supporting and enabling layers subject to constraints. The first of such layers is the process layer, which is a layer that adopts a lean, agile, cost-effective, and efficiency-driven characteristic to deliver value. Hence, it is important to understand, at a macro and in some cases a micro level, how these processes ...
4. Layer 1: Business Process Layer
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