Appendix – Glossary of terms
As international trade increases, it is becoming more important than ever to know the exact meaning of some of the basic definitions when referred to the quality of a product or service – especially when used in the vernacular! To overcome this problem an international standard (ISO 8402-1986 ‘Quality Vocabulary’) was published in three languages (English, French and Russian) that ‘defines the basic and fundamental terms relating to quality concepts, as they apply to products and services, for the preparation and use of quality standards and for mutual understanding in international communications’.
ISO 8402 was developed within ISO/TC 176/SC 1 Quality Terminology (Secretariat France). It was developed by first ...
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