Chapter 7
FOUR STEPS TO DEVELOP YOUR EMOTIONAL INTELLIGENCE
Unlike IQ, the quality traditionally measured by intelligence tests, emotional intelligence can be developed significantly. However, there is no fixed recipe for developing it. Still, four essential steps can be identified: assessing your present EI level, selecting specific behaviors that will strengthen your EI skills, practicing these behaviors while putting elements of accountability in place, and assessing achievement.
What makes EI so exciting is that you really can build it up—and see the changes happening in your life as you work on it. As a leader, you have dozens if not hundreds of chances for practice every day at work. But your time is limited, and such profusion is also ...
