Chapter 10
USING EMOTIONS TO CREATE HIGH ENGAGEMENT
Leaders have three ways to use emotions to address motivation in team members. By making our people feel that we understand their emotional issues, we can unlock seemingly hopeless situations. By actively contributing, we can fire up useful emotions in our people. And by developing our own authenticity as leaders, tearing off our emotional masks, we can help people engage with us.
A myriad of books already offer advice on how to motivate team members. Some are really good, and still, they often miss one crucial dimension: emotions. Emotions are resources that are always available to leaders. It’s up to us to tap into them or not. Many great leaders in history knew how to do that.
Before looking ...
