November 2018
Intermediate to advanced
197 pages
4h 42m
English
Content preview from Escaping the Build Trap
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Chapter 20. Outcome-Focused Communication
At the next quarterly business review, Karen was able to speak about the accomplishments of the team.
“This quarter, we were able to launch the video-editing software and onboard 150 new classes to our site, all in key areas of interest for our users. Since the launch of those courses, we have seen an increase in acquisition rate from 15% to 25%, and our retention numbers have risen to 60%. We’re well on our way to reaching our goals. With the additional efforts from other teams around this strategic intent, we’ll hit our goal early—within a year and a half.”
The senior leadership team was very impressed with the work. A lot had changed in the past year for this company, and it was starting to see the benefits.
A year before, Marquetly was a classic example of a company stuck in the build trap. It was project-oriented, spinning up teams to tackle whatever was prioritized by the CEO. There were no product managers in the organization. Teams never talked to customers and were rewarded for shipping finished software. Those attributes were starting to fade and were being replaced by a customer-centric and outcome-oriented mindset. The company was not finished with its journey of becoming a product-led organization, but it was well on its way. Chris, the CEO, was excited to see the progress.
“It’s pretty amazing,” he told me, as we caught up after the quarterly business review meeting. “I didn’t know what to expect, but I can definitely see ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.