“It is difficult to imagine any aspect of executive workthat does not involve communicating or relating to others”
—Robert Wilson
A. Things to Know
1. Definition of Communication:
• It is the process of passing information and understanding from one person to another person
• An essential part of any correct definition makes it clear that it is a two-way interaction between two or more people
2. Goals of Communicating:
• To convey information and share knowledge
• To increase understanding
• To influence thinking
• To gain acceptance for what is said
• To encourage action
3. Importance of Communication:
• Communicating is the ...
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