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Essential Communications Skills for Managers, Volume I by Ben Haskell, Walter St. John

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SECTION 3

TOPIC 8

Communicating Competencies Required By Managers

“There is no indispensable Man”

—Theodore Roosevelt

A. Things to Know

        •  Managers need to have numerous communications competencies to succeed

        •  The required competencies continue to grow. For example: How to communicate with a diverse workforce, how to use gender fair language, how to avoid saying things that constitute sexual harassment, and how to use the new technology

        •  The following list includes most of the communication knowledge and skills that today’s managers need to communicate effectively with individuals and groups on-the-job:

            1.  Being both accessible and approachable

            2.  Knowing, understanding, and adhering to legal ...

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