“Failure to emphasize any words or the wrong words robs your message of meaning”
—John Irwin and Marjorie Rosenberger
A. Things to Know
1. Content Factors to Consider
• A message is defined as the content or information that you are communicating.
• Messages must meet three requirements for you to get the results you desire: (1) be understood; (2) be believed; and (3) be accepted.
• Be certain that the message you send actually says what you intend to say.
• The message you send isn’t necessarily the same message people receive, so never assume you have been understood.
• Secure prompt feedback to determine how well your message has been understood and accepted.
• People ...
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