Essential Communications Skills for Managers, Volume II

SECTION 5

TOPIC 32

Communicating Attitudes and Techniques for Coping Competently with Difficult Employees

“Let your speech be always with grace seasoned with salt”

—Colossians

A. Things to Know

  1.  As a manager you will be responsible to:

        •  give advice;

        •  render assistance;

        •  offer an opinion;

        •  help solve employee’s problems;

        •  mediate between two people or groups of people;

        •  listen to personal problems that may or may not affect worker productivity;

        •  demonstrate empathy or show compassion;

        •  be fair but firm.

  2.  You should be able to react properly to strong emotions of others, including:

        •  anger (often directed at someone, possibly one’s self);

        •  grief; ...