CHAPTER 7Critical Incidents: When Traumatic Events Strike the Project Team
A critical incident is a painful or traumatic event that is outside the range of normal day-to-day events and involves some component of loss or harm, such as death or serious injury. The event creates a variety of feelings for the individuals involved, including grief, shock, fear, confusion, or numbness.
Examples of critical incidents include the death of a team member, violence in the workplace, the sudden illness of a team member, the experience of surviving a natural disaster, or being the victim of domestic violence (Herman 1992). Less obvious events, such as the firing of a valued team member or extensive company layoffs, can also be critical incidents.
Critical ...
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