Table of Contents
David I. Cleland, PhD
Kenneth H. Rose, PMP
Chapter 1: The Importance of People Skills in Project Management
Projects: Technical Problems with Human Dimensions
Why Are People Skills So Important?
Cyclical and Stage Nature of Projects
Trend in Organizations to Become More Project-Based
Increase in Project Complexity
Continual Downsizing and Outsourcing
Movement Toward Customer-Driven Projects
Leading in a Matrix Management Structure
Increase of Virtual Teams and a Distributed Workplace
Role of Project Managers as Change Agents
Use of People Skills for Risk Management
What Can a Project Manager Do to Improve Key Project Skills?
Chapter 2: Project Manager: Leader, Manager, Facilitator, Mentor
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