Essentials of Business Processes and Information Systems

6

Integrated Processes

Learning Objectives

After completing this chapter you will be able to:

• Define end-to-end processes that integrate the fulfillment, procurement, and production processes.
• Describe the steps in a fully integrated end-to-end integrated process.
• Explain how enterprise systems support end-to-end integrated processes.
• Describe additional intracompany processes and business processes that occur between companies.

In the preceding three chapters, we explained how the key processes in an organization—procurement, fulfillment, and production—work in terms of the physical, data, document, and information flows, and how an enterprise system (ES) supports these processes. We explained that although the individual steps in these processes are executed in different parts of an organization, they are all parts of an integrated business process. Now that you understand procurement, fulfillment, and production as stand-alone processes, we will tie these three processes together into a single, integrated process. In addition, we will briefly describe some of the other processes that typically occur within and among organizations.

Procurement, fulfillment, and production, as well as the integrated process to be discussed in this chapter, are all intracompany processes. That is, most, if not all, of the steps occur within the boundaries of a single organization. In Chapter ...