Essentials of Communication Skill and Skill Enhancement

Introduction

Without going too far out on a limb I would venture that there probably isn’t a Loch Ness Monster, or a sasquatch, but I can assure you that there really is such a thing as “communication skills.” No less than there are skilled auto mechanics, chess players, and Olympic gymnasts, there are individuals who possess abilities that make them particularly adept at producing and processing messages. You’ve probably met people who seem to have a knack for knowing just what to say (and how to say it), and you probably know people who are keenly perceptive and insightful in understanding where another person is “coming from” and what that person is feeling, thinking, and trying to say. Conversely, it is almost certainly true that you also ...