Essentials of Health Information Systems and Technology

CHAPTER 5

Managing HIS and Technology Services: Delivering the Goods

LEARNING OBJECTIVES

By the end of this chapter, the student will be able to:

• Communicate the importance of technology readiness and gap analysis initiatives.

• Define process improvement in the context of HIS.

• Develop an information technology (IT) governance framework using one of three commonly used methodologies.

• Describe IT service support and IT service delivery using the Information Technology Infrastructure Library framework.

• Understand the key financial management issues affecting HIS. • Attract and retain the skilled talent needed for successful HIS implementations.

• Manage relationships with vendors for optimal support, maintenance, and performance.

• Understand ...