5.11. Decision Support Tools
Decision support tools are software tools that allow managers and other knowledge workers to make decisions by reviewing and manipulating the data stored on a PDA, on one extreme, to a data warehouse, on the other. Many of the technologies discussed here can be applied to some form of decision support.
Decision support tools are one way to disseminate best practices, using technologies such as expert systems, simulations, and statistical analysis tools to view or manipulate information stored in the corporate data warehouse. These tools include text summarizing utilities—programs that distill a paragraph from extensive documents—outline generators, statistical programs to analyze data, and decision tables to verify that every possible scenario has been considered.
EXHIBIT 5.4. EXHIBIT 5.5
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