14Personal Selling and Sales Management

DOI: 10.4324/9781003170891-19

Introduction

If you have bought a smartphone or perfume from a store, or a package holiday from a travel agent, you have probably experienced a salesperson at work. However, much sales activity is not consumer focused, but between businesses. For instance, smartphone manufacturers, perfumiers, and tour operators first sell products and services to retailers, negotiate pricing, and arrange promotional duties. Of the seven elements of the extended ...

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