Long description

The five steps are listed in the following order, with one pointing to the next:

Preparation and planning

Definition of ground rules

Clarification and justification

Bargaining and problem solving

Closure and implementation

Get Essentials of Organizational Behavior, 14/e now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.