Essentials of Supply Chain Management, Third Edition

Table of contents

1. Cover Page
2. Title Page
3. Copyright
4. Dedication
5. Contents
6. Book Manifesto
   1. Supply Chains as Massively Multi-Player Online Role Playing Games
   2. A Real-Time Supply Chain Simulation System
7. Preface
8. CHAPTER 1: Key Concepts of Supply Chain Management
   1. Nothing Entirely New…Just a Significant Evolution
   2. How the Supply Chain Works
   3. The Evolving Structure of Supply Chains
   4. Participants in the Supply Chain
   5. Aligning the Supply Chain with Business Strategy
   6. Chapter Summary
9. CHAPTER 2: Supply Chain Operations
   1. A Useful Model of Supply Chain Operations
   2. Demand Forecasting and Planning (Plan)
   3. Product Pricing (Plan)
   4. Inventory Management (Plan)
   5. Credit and Collections (Source)
   6. Chapter Summary
10. CHAPTER 3: Supply Chain Operations
    1. Product Design (Make)
    2. Production Scheduling (Make)
    3. Facility Management (Make)
    4. Order Management (Deliver)
    5. Delivery Scheduling (Deliver)
    6. Return Processing (Deliver)
    7. Supply Chain Operations Can Be Outsourced
    8. Chapter Summary
11. CHAPTER 4: Using Information Technology
    1. Information Systems that Support the Supply Chain
    2. Data Capture and Data Communications
    3. New Trends in Supply Chain Technology
    4. A Combination of Technologies Creates Cloud Computing
    5. Chapter Summary
12. CHAPTER 5: Metrics for Measuring Supply Chain Performance
    1. Useful Model of Markets and Their Supply Chains
    2. Market Performance Categories
    3. A Framework for Performance Measurement
    4. Customer Service Metrics
    5. Internal Efficiency Metrics
    6. Demand Flexibility Metrics
    7. Product Development Metrics
    8. Operations that Enable Supply Chain Performance
    9. Collecting and Displaying Performance Data
    10. Three Levels of Detail
    11. Spotlighting Problems and Finding Opportunities
    12. Markets Migrate from One Quadrant to Another
    13. Sharing Data Across the Supply Chain
    14. Chapter Summary
13. CHAPTER 6: Supply Chain Coordination
    1. The Bullwhip Effect
    2. Coordination in the Supply Chain
    3. Supply Chain Product Data Standards
    4. Collaborative Planning, Forecasting, and Replenishment
    5. CPFR in Action
    6. How to Start Supply Chain Collaboration
    7. Sales and Operations Planning
    8. Chapter Summary
14. CHAPTER 7: Supply Chain Innovation for the Real-Time Economy
    1. Coordination and Collaboration in Supply Chains
    2. Massively Multi-Player [Serious] Supply Chain Games
    3. Supply Chains and Simple Data Connections
    4. Social Media and Real-Time Feedback
    5. Chapter Summary
15. CHAPTER 8: Defining Supply Chain Opportunities
    1. The Supply Chain as a Competitive Advantage
    2. Identify the Business Opportunity and Define the Goal
    3. Create the Strategy
    4. Create a Conceptual System Design
    5. Strategic Guidelines for Designing Systems
    6. Define Project Objectives
    7. Create an Initial Project Plan and Budget
    8. Estimate the Project Budget and ROI
    9. Define the Specific Costs and Benefits
    10. Chapter Summary
16. CHAPTER 9: Creating Supply Chains for Competitive Advantage
    1. Charlie Supply Inc.—The Initial Business Situation
    2. New Opportunities Emerge—The Follow-On Situation
    3. Twelve-Month Project Objectives
    4. Strategic Alliances for Competitive Advantage
    5. Chapter Summary
17. CHAPTER 10: The Promise of the Real-Time Supply Chain
    1. The Start of Something Big
    2. The Profit Potential of the Self-Adjusting Feedback Loop
    3. Harnessing the Feedback Loop to the Supply Chain
    4. Playing the Game of Supply Chain Management
    5. Strengthening Supply Chain Alliances
    6. Emergent Behavior in Supply Chains
    7. Adaptive Networks and Economic Cycles
    8. Chapter Summary
18. About the Author
19. Index