Estimating Software-Intensive Systems: Projects, Products, and Processes

Appendix ARoles and Responsibilities for Estimation

This appendix defines standard terminology to eliminate possible confusion caused by overlapping names. I have tried to use these terms consistently in the book when referring to business processes, roles, and responsibilities. (You can use the definitions in this appendix to map my terms to the ones used by your organization.)

Defining business processes involves three types of entities. First, there are organizations: the customer, the producer of the products, and possibly suppliers (or subcontractors) that provide components to the (prime) producer. Each organization consists of multiple departments. Corresponding departments in the different organizations usually communicate with one another. ...