Counting Hard, Soft, and Fuzzy Benefits
You can make your evaluations more accurate and plausible by considering additional benefits and costs, especially intangible ones. In your quest for additional benefits to include in your calculations, consider three types of benefits: hard, soft, and fuzzy (figure 8-1).
Figure 8-1. Three categories of benefits for you to consider in evaluation of e-learning.
Hard benefits are easy to quantify and express as monetary values. They are what show up in most analyses. These benefits include things like cost savings, savings in time, increases in production, and improvements in quality. ...
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