Evaluating Performance Interventions—Performance

Chapter . Case Study

You will not find a one-size-fits-all intervention to improving performance. So it follows that there is not a one-size-fits-all method or model to evaluating interventions. To illustrate this point, the following case study demonstrates the use of multiple interventions to address the performance goals of an organization. This case covers how to address each intervention of an evaluation project.

The case, which represents the work of Redwood Mountain Consulting in San Jose, CA, is excerpted from a case study by Jim Fuller in ASTD's Performance Interventions: Selecting, Implementing, and Evaluating the Results, edited by Brenda Sugrue and Jim Fuller.

Evaluating Multiple Performance Interventions

The director of sales for a large ...