Evaluating Project Decisions: Case Studies in Software Engineering

Chapter 6. Managing Process

6.1 Chapter Objectives

After reading and thinking about the concepts and case studies presented in this chapter, you will be able to do the following:

• Recognize the key issues involved with process management

• Understand the relationship between product and process

• Understand the key factors that influence process in the eyes of the stakeholders

• Recognize factors that can significantly improve the development process with minimal cost

• Understand that process is not a dirty word

6.2 Context

A process is a set of steps with a purpose. A process is a framework for action whose purpose is to achieve a well-understood goal in a repeated fashion. A process consists of a set of actions or tactics to achieve the ...