1. Who is the client?
In this scenario, no client was identified. Carolyn had experienced the program and took it upon herself to initiate the training.
2. Given the learning objectives, how would you measure learning (Level 2)?
You cannot currently measure at Level 2 based on the objectives because the objectives do not lend themselves to Level 2 assessment.
How could you improve the objectives?
We need to restate the objectives in measurable terms, based on course content and desired outcomes (information that was not provided in the case). We would want to specifically determine what the participants should know and be able to do (perform). Realistically, ...