Introduction

Event processing makes dramatic improvements in business processes and IT systems possible. It has a direct, tangible impact on the lives of businesspeople. Event processing changes the way they do their jobs by giving them better visibility into what is happening in their company and its external environment. It also improves a company’s reaction time to unforeseeable situations, reduces the end-to-end elapsed time of business processes, and improves the quality and availability of information.

When you can see what is going on in your sales operations, customer contact center, supply chain, or service network in near real time through a dashboard on your web browser, you are using event processing. When an insurance company condenses ...

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