STEP ONE IN ACTION
COMMERCIALS
Have you ever seen a feel-good news story about some random employee who went way above and beyond the call of duty to help out a customer or even someone who wasn’t a customer?
Those stories go viral. Maybe it’s because there’s so much bad news out there that we cling to the nice stories with both hands.
I read a story about a Southwest Airlines employee who personally drove to a traveler’s home at 3 a.m. to return a lost suitcase that contained medicine and a rosary that the customer wanted with her at her ...
Get Every Job is a Sales Job: How to Use the Art of Selling to Win at Work now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
