CHAPTER 1
When Is a Letter the Best Way to Communicate?
Hardly anyone writes letters anymore. Most of us, when we need to voice a complaint, express appreciation, or handle almost any personal business matter, either pick up the phone or log into our e-mail account. Typically, placing a call takes less time and effort than sitting down to compose a letter. What’s more, e-mail has all but replaced letter-writing, and even phone calls, as the standard way to communicate quickly with customer service departments, product manufacturers, government entities, and organizations of all sorts. In fact, to instantly post what we need to say, we can usually ...
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