Everyday Letters for Busy People: Hundreds of Samples You Can Adapt at a Moment's Notice

Consumer Letters and E-mails

With an occasional exception, most consumer letters and e-mails are written to get action and often to right a wrong (a defective product, a product in need of repair, unfair treatment, and so on).

Consumer experts don’t always agree on the best approach to get the results you seek when you have a complaint, but they offer lots of good advice. Here’s a sampling of what some experts suggest (thanks to the research of John Bear, Ph.D., author of Send This Jerk the Bedbug Letter):

 

Regarding your letter’s first impression:

First impressions are important. Use good paper and type or computer print the letter. Never use ...