Everything Counts: 52 Remarkable Ways to Inspire Excellence and Drive Results

Everything Counts: 52 Remarkable Ways to Inspire Excellence and Drive Results

Released November 2009
Publisher(s): Wiley
ISBN: 9780470504567

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Book description

Everything Counts! is an execution strategy for inspiring excellence and driving exceptional results.

Too many people and organizations are mired in a mediocrity of their own making. They focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. As a result, reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which negatively impacts the customer experience. For years, we've been taught not to sweat the small stuff, but in the real world of business, Everything Counts.

Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this book gives you a foundation for unparalleled customer service, superior quality, and consistent performance.

  • A proven system for organizing, aligning, and improving all your efforts in sales, service, and performance improvement

  • Shows how concentrating on the small things leads to growth, productivity, personal success, and business greatness

  • Helps you motivate your people and teams to achieve better results on both the personal and organizational level

Everything Counts reminds us that seemingly small things can make tremendous differences. The purpose of this book is to help you internally define and take ownership of the most fundamental principle behind achieving results beyond you expectations-a single idea with an actionable focus-Everything Counts!

Table of contents

  1. Praise for Everything Counts!
  2. Copyright
  3. The Golden Rule of Excellence
    1. EVERYTHING COUNTS!
  4. Foreword
  5. Acknowledgments
  6. Introduction
  7. I. Professional Strategies
    1. 1. Every Detail Counts
      1. 1.1. EVERY DETAIL COUNTS—CALL TO ACTION
    2. 2. Commitment Counts
      1. 2.1. COMMITMENT COUNTS—CALL TO ACTION
    3. 3. Leadership Counts
      1. 3.1. LEADERSHIP COUNTS—CALL TO ACTION
    4. 4. Focus Counts
      1. 4.1. FOCUS COUNTS—CALL TO ACTION
    5. 5. Consistency Counts
      1. 5.1. ONE WORD—CONSISTENCY
      2. 5.2. CONSISTENCY COUNTS—CALL TO ACTION
    6. 6. Boldness Counts
      1. 6.1. BOLDNESS COUNTS—CALL TO ACTION
    7. 7. Quality Counts
      1. 7.1. QUALITY COUNTS—CALL TO ACTION
    8. 8. Planning Counts
      1. 8.1. PLANNING COUNTS—CALL TO ACTION
    9. 9. Vision Counts
      1. 9.1. VISION COUNTS—CALL TO ACTION
    10. 10. Teamwork Counts
      1. 10.1. TEAMWORK COUNTS—CALL TO ACTION
    11. 11. Ethics Counts
      1. 11.1. ETHICS COUNT—CALL TO ACTION
    12. 12. Goal Setting Counts
      1. 12.1. GOAL SETTING COUNTS—CALL TO ACTION
    13. 13. Innovation Counts
      1. 13.1. INNOVATION COUNTS—CALL TO ACTION
    14. 14. Rewards and Recognition Count
      1. 14.1. REWARDS AND RECOGNITION COUNT—CALL TO ACTION
    15. 15. Every Customer Counts
      1. 15.1. EVERY CUSTOMER COUNTS—CALL TO ACTION
    16. 16. Energy Management Counts
      1. 16.1. ENERGY MANAGEMENT COUNTS—CALL TO ACTION
    17. 17. Speed Counts
      1. 17.1. SPEED COUNTS—CALL TO ACTION
    18. 18. Lifelong Learning Counts
      1. 18.1. THE HALLMARKS AND PREREQUISITES OF LIFELONG LEARNING
      2. 18.2. LIFELONG LEARNING COUNTS—CALL TO ACTION
    19. 19. Networking Counts
      1. 19.1. NETWORKING COUNTS—CALL TO ACTION
  8. II. Personal Strategies
    1. 20. Character Counts
      1. 20.1. CHARACTER COUNTS—CALL TO ACTION
    2. 21. Common Sense Counts
      1. 21.1. COMMON SENSE COUNTS—CALL TO ACTION
    3. 22. Excellence Counts
      1. 22.1. EXCELLENCE COUNTS—CALL TO ACTION
    4. 23. Every Choice Counts
      1. 23.1. EVERY CHOICE COUNTS—CALL TO ACTION
    5. 24. Passion Counts
      1. 24.1. PASSION COUNTS—CALL TO ACTION
    6. 25. Perseverance Counts
      1. 25.1. PERSEVERANCE COUNTS—CALL TO ACTION
    7. 26. Courage Counts
      1. 26.1. COURAGE COUNTS—CALL TO ACTION
    8. 27. Patience Counts
      1. 27.1. PATIENCE COUNTS—CALL TO ACTION
    9. 28. Humility Counts
      1. 28.1. THE WHO, WHAT, WHERE, WHEN, HOW, AND WHY OF HUMILITY
      2. 28.2. HUMILITY COUNTS—CALL TO ACTION
    10. 29. Self-Discipline Counts
      1. 29.1. SELF-DISCIPLINE COUNTS—CALL TO ACTION
    11. 30. Etiquette Counts
      1. 30.1. ETIQUETTE COUNTS—CALL TO ACTION
    12. 31. Optimism Counts
      1. 31.1. OPTIMISM COUNTS—CALL TO ACTION
    13. 32. Health Counts
      1. 32.1. HEALTH COUNTS—CALL TO ACTION
    14. 33. Gratitude Counts
      1. 33.1. GRATITUDE COUNTS—CALL TO ACTION
    15. 34. Reputation Counts
      1. 34.1. REPUTATION COUNTS—CALL TO ACTION
    16. 35. Personal Development Counts
      1. 35.1. PERSONAL DEVELOPMENT COUNTS—CALL TO ACTION
    17. 36. Sustainability Counts
      1. 36.1. REWARDS OF SUSTAINABILITY
      2. 36.2. IMPLEMENTING SUSTAINABLE PRACTICES
      3. 36.3. SUSTAINABILITY COUNTS—CALL TO ACTION
    18. 37. Your Legacy Counts
      1. 37.1. LEGACY COUNTS—CALL TO ACTION
    19. 38. Loyalty Counts
      1. 38.1. LOYALTY COUNTS—CALL TO ACTION
  9. III. Universal Concepts
    1. 39. Truth Counts
      1. 39.1. TRUTH COUNTS—CALL TO ACTION
    2. 40. Joy Counts
      1. 40.1. JOY COUNTS—CALL TO ACTION
    3. 41. Simplicity Counts
      1. 41.1. PERSONAL ACTS OF RADICAL SIMPLICITY
      2. 41.2. SIMPLICITY COUNTS—CALL TO ACTION
    4. 42. Inconvenience Counts
      1. 42.1. INCONVENIENCE COUNTS—CALL TO ACTION
    5. 43. Diversity Counts
      1. 43.1. DIVERSITY COUNTS—CALL TO ACTION
    6. 44. Failure Counts
      1. 44.1. FAILURE COUNTS—CALL TO ACTION
    7. 45. Sportsmanship Counts
      1. 45.1. SPORTSMANSHIP COUNTS—CALL TO ACTION
    8. 46. Resiliency Counts
      1. 46.1. RESILIENCY COUNTS—CALL TO ACTION
    9. 47. Fundamentals Count
      1. 47.1. FUNDAMENTAL RULES ON FUNDAMENTALS
      2. 47.2. FUNDAMENTALS COUNT—CALL TO ACTION
    10. 48. Every Dollar Counts
      1. 48.1. EVERY DOLLAR COUNTS—CALL TO ACTION
    11. 49. Every Vote Counts
      1. 49.1. EVERY VOTE COUNTS—CALL TO ACTION
    12. 50. Contribution Counts
      1. 50.1. CONTRIBUTION COUNTS—CALL TO ACTION
    13. 51. History Counts
      1. 51.1. HISTORY COUNTS—CALL TO ACTION
    14. 52. Peace Counts
      1. 52.1. PEACE COUNTS—CALL TO ACTION
  10. Top Ten Reasons to Visit EverythingCounts.com
    1. GARY RYAN BLAIR HAS THE TOOLS TO HELP YOU MAKE EVERYTHING COUNT!
    2. CONTACT INFORMATION
  11. About the Author

Product information

  • Title: Everything Counts: 52 Remarkable Ways to Inspire Excellence and Drive Results
  • Author(s):
  • Release date: November 2009
  • Publisher(s): Wiley
  • ISBN: 9780470504567