CHAPTER 3: CHANGE ISSUES
Introduction
The beginning of this chapter discusses conditions, goals and the environment. Later, we move onto describing solutions and approaches.
When changing the organisation, irrespective of the reasons for change, IT is unlikely to be the first aspect considered to be a problem; however, many issues will materially impact on the IT infrastructure and applications running on that infrastructure – together these are the services consumed by the business (and the customers of that business) to run its business(es).
Consider the following:
- The change driver – why are we changing the business and for whom? Business in this context could be a service to the public provided by government, or by the private sector; new ...
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