CHAPTER 4: CHANGING THE ORGANISATION
Introduction
The diagnosis of the problems facing the organisation, and any ideas you might have to solve the problems, is one thing, but what next? It is certainly a good idea to simplify the task of changing the business and its IT in your mind. This means focusing on the key issues: upon the changes that are most important and those that are the most urgent. It means breaking the task into manageable components that deliver measurable benefits to the business. It means defining clearly what is to be done, when and by whom. It means allocating responsibility and ownership for business and IT systems and changes to the right person.
It may seem dumb, but let’s keep in mind that computers are dumb; computers ...
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