INTRODUCTION
The Harvard Business Journal recently advised that the successful delivery of IT initiatives is a joint responsibility between the people who develop solutions and the business areas that require those solutions12:
“Success requires a sustained commitment for the managers who will use and benefit from the initiative, not just IT.”
Agile approaches are built around the very concept of collaborative work between IT staff and business areas; however, Agile takes the idea further by advocating that the only way to truly know whether IT initiatives are consistently meeting business requirements is to actively involve the business area (the “customer”) in the regular review and refinement of fully functional, fully tested system capabilities. ...
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