APPENDIX AOasis Disc Manufacturing: Customer and Phone Interaction Guidelines and Lexicon Excerpts
© Four Aces Inc. All Rights Reserved, Courtesy Micah Solomon
Customer Interaction Guidelines
• Preferred acknowledgements and greetings
– “Absolutely”
– “I’ll be happy to”
– “Right away!”
– “It will be my pleasure”
– “My pleasure”
– “Thank YOU!”
– You are very welcome!
– You’re welcome.
– Good Moming/Afternoon/Evening
– You bet! (but don’t over-use!)
• Discouraged acknowledgments and greetings:
– No problem! (this is appropriate only when you are trying to convince a customer that they truly haven’t inconvenienced you)
– OK!
– Hi.
Unacceptable acknowledgments and greetings:
– Sure.
– Uh huh (and other similar vocalizations)
– Yes? (as a response ...
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