Exchange & Outlook®: Constructing Collaborative Solutions

Storing Knowledge—Team Folders Revisited

What is knowledge? Where is it? Where can you keep it? How can you get it? In an organization, knowledge is typically stored in documents that are maintained somewhere on corporate file systems or within public folders. Knowledge can also be stored in databases that collect statistics on sales, products, contacts, or virtually anything else. However, some really important knowledge is contained within email messages sent between people in the organization. Typically, the communication that takes place between the people in an organization is full of status, updates, quick fixes, insight, direction, late breaking news, and opinion. If only some form of structure could be placed on this type of knowledge, ...