Excuse Me

Book description

Blending different generations, genders, and cultures brings energy and fresh perspectives to the workplace. But the flip side is an environment ripe for confusion and social blunders. Mix in increasingly open-plan workplaces and constant connectivity, and the chance that we?ll unintentionally annoy or offend others increases exponentially.

Exactly what are the rules these days? Is it acceptable to text your boss at home? What is the polite way to ask a colleague to take a distracting conversation behind closed doors? What about the use of smartphones in meetings? Merging classic rules of behavior with new realities of modern business, Excuse Me spotlights dozens of puzzling situations, with suggestions for bridging divides. The book untangles the nuances of:

  • Meeting etiquette
  • Interview expectations
  • Proper office attire
  • Electronic manners
  • Privacy in tight spaces
  • Eye contact and nonverbal cues
  • Small talk
  • Business dining
  • Social media use
  • Working remotely and flexibly
  • And more.

While the youngest employees might seem unruly, the oldest can seem rigid. Good manners create an atmosphere of respect, and smooth the way for everyone to succeed.

Table of contents

  1. Cover
  2. Half title
  3. Title
  4. Dedication
  5. Contents
  6. Introduction
  7. Chapter 1 Respect: Practicing the Platinum Rule
    1. Real Respect
    2. Respect for Experience
    3. Respect for Diversity
  8. Chapter 2 Social Skills: Putting Your Best Foot Forward
    1. Social Skills
    2. The Hiring Process
    3. The Interview Experience
    4. The Generational Challenge
  9. Chapter 3 Professional Presence: Getting It Right
    1. The Right Brand
    2. The Right Attitude
    3. The Right Appearance
    4. The Right Way to Travel
  10. Chapter 4 Business Behavior: Combining Proven Strategies with 21st Century Expectations
    1. The Glass Door
    2. Everyday Manners
    3. Business Meetings
    4. The Team
    5. The Cubicle Farm
    6. The Open Office
    7. The New Schedules
    8. The Benefits Buffet
    9. The New Realities
  11. Chapter 5 Business Communication: Making the Connection
    1. Nonverbal Cues
    2. The Eyes Have It
    3. The Good Conversationalist
    4. The Power of Speech
    5. The Good Listener
  12. Chapter 6 Electronic Communication: Smart Rules for Smart Devices
    1. Telephone Skills
    2. Telephone Options
    3. Email
    4. Hardware
    5. The Message
  13. Chapter 7 Twitter, Etc.: Acing Social Media
    1. Your Digital Footprint
    2. The Cyber Citizen
    3. The Social Network
    4. Social Sites
  14. Chapter 8 Business Dining: Observing the Formalities
    1. The Business of Hospitality
    2. Hosts and Guests
    3. The Mechanics of a Meal
    4. Dining Decorum
  15. Chapter 9 The Social Side of Business: Knowing the Basics for Every Situation
    1. Entertaining Clients
    2. Wine
    3. Tipping
    4. Activities and Events
    5. Colleagues
  16. Chapter 10 New Frontiers: Future-Proofing Your Career
    1. The Future Workplace
    2. Gen Zs
    3. Constant Connectivity
    4. Digital Detox
    5. The Eternal Truths
  17. Conclusion
  18. Acknowledgments
  19. Notes
  20. Index
  21. About the Author
  22. Free Sample from The Power of Presence
  23. About AMACOM
  24. Copyright

Product information

  • Title: Excuse Me
  • Author(s): Rosanne J. Thomas
  • Release date: August 2017
  • Publisher(s): AMACOM
  • ISBN: 9780814437926