chapter 1



Practicing the Platinum Rule

“I’ve learned that people will forget what you’ve said, people will forget what you did, but people will never forget how you made them feel.”


She hasn’t been even one week on the job at Push Hard Marketing and 23-year-old Abby knows she made a huge mistake. There had been warning signs. Her new employer’s rating on Glassdoor was a mere 2.9 out of 5. The interviewer’s vagueness about the team, the manager, and even why this sought-after position was available all raised red flags. But the website’s job description dovetailed perfectly with her interests and education, and the company ...

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